Booking Policies

At Bloss, we want your salon experience to be relaxed, welcoming and stress-free. These policies help us keep appointments running smoothly and ensure we can give every client the time and attention they deserve.

BOOKING YOUR APPOINTMENT AT BLOSS

Appointments are booked specifically for you and your chosen service. Please make sure you select the correct service and allow enough time for your appointment. If you’re not sure what to book online or can’t find a time that suits please reach out and we will do our best to accommodate you. 

For new clients, we may require a consultation before booking certain services, particularly colour corrections, major colour changes or extensions.

DEPOSITS

A deposit may be required to secure your appointment. 

Your appointment is not confirmed until the deposit has been received.

Deposits are deducted from the total cost of your service.

Deposits are non-refundable if you cancel or reschedule outside of our cancellation policy.

CANCELLATIONS & RESCHEDULING

We understand that life happens! We simply ask for at least 48 hours’ notice if you need to cancel or move your appointment.

Appointments cancelled or rescheduled with less than 48 hours’ notice may incur a cancellation fee or loss of deposit.

Repeated late cancellations may require full payment upfront for future appointments.

NO-SHOWS

If you don’t attend your appointment without contacting us, the full appointment fee may be charged. Or full payment will be required before rebooking 

LATE ARRIVALS

We understand that things happen, but please let us know if you’re running late.

Arriving more than 15 minutes late may mean we need to shorten or change your service to avoid running into the next client’s appointment.

If we are unable to complete your service due to lateness, this may be treated as a late cancellation.

CHILDREN & GUESTS

We are a family-friendly salon, however, please consider the length and nature of your appointment when bringing children.

For safety reasons, children must remain supervised by an accompanying adult at all times.

Please keep additional guests to a minimum where possible so we can maintain a calm and comfortable salon environment for everyone.

COLOUR SERVICES

For colour appointments, please let us know about any previous colour, bleach, henna, box dye or other chemical treatments before your appointment.

This information helps us create a safe and realistic plan for your hair.

Some colour goals may require multiple appointments, and we will always discuss this with you before proceeding.

SERVICE CHANGES

If you change your mind about your service once you arrive, we will always do our best to accommodate you.

However, additional time or products may incur an additional charge, and some changes may need to be booked for another appointment if there’s not enough time on the day to provide the full service. 

BLOSS PRICING

Prices may vary depending on hair length, thickness, product usage, time required and the complexity of the service.

If your hair requires significantly more time or product than originally booked, we will discuss any additional cost with you before proceeding.

CLIENT SATISFACTION

We want you to LOVE your hair.

If you have any concerns about your service, please contact us within 7 days so we can discuss the best way to resolve it.

We ask that any adjustments are completed by Bloss rather than another salon so we can properly assess and rectify the issue.

COMMUNICATION WITH BLOSS

Please keep an eye on your texts, emails and/or booking reminders. Important appointment information may be sent through these channels.

If you need to contact us regarding your appointment, please use our usual salon contact method. By emailing hello@blossthesalon.co.nz or if urgent please text 0274581148 

BLOSS’ PROMISE TO YOU

We will always treat you with kindness, respect and understanding — and we ask the same in return.

Bloss is a welcoming space for everyone, and we are committed to creating a family-friendly and judgment-free salon environment.

Thank you for respecting our policies and supporting our small business.